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Mode d'emploi Mentions légales CGV

Guideline

DELIVERY AND SHIPPING COSTS
RETURNS
PAYMENT
ORDERS
ACCOUNT 

DELIVERY AND SHIPPING COSTS

- The amount of the shipping costs 
The amount of the shipping costs depends on the address indicated in the place of delivery.
- In metropolitan France 
The delivery is ensured thanks to Colissimo services (classic delivery 3 to 5 days) for metropolitan France, Corsica and Monaco. We also offer a hand delivery of the package in Paris over a coffee organised by us on Wednesdays and Saturdays.
- Internationally 
Delivery is ensured thanks to the Colissimo Expert International and Colissimo Expert Outre Mer services (4 to 10 days). For orders outside France, when the package for export reaches its destination, it will be the responsibility of the recipient to pay the taxes or customs duties that apply in the country of destination. The local authorities can provide you with useful information. Returns for exchange or refund of the item(s) ordered on harpe-paris.com for countries outside of France, additional taxes may be applied at the customs and remain at your expense. They will be deducted from your order if the Sarl Féminité is obliged to pay in the place of the customer.

Colissomo delivery in France and abroad

– Delivery Timeframes

Orders placed before 4 PM (Monday to Friday) are shipped the same day. Orders placed after 4 PM will be shipped on the next business day. The estimated delivery times are provided as a guideline and depend on the day and time of your order, as well as the selected shipping carrier. A maximum delivery date will be communicated at checkout and in your order confirmation.– Tracking Your Order
Once your order is shipped, you can track your package via "My Account" on our website. Your tracking number will also be sent to the email address provided at the time of purchase.
If you cannot find your tracking number or experience any issues tracking your order, please contact our customer service team for assistance.– Missed Delivery
If you are absent at the time of delivery, your package will be left at the designated postal contact point listed on the delivery notice left in your mailbox.
Your package will be held at the postal contact point for 15 calendar days from the day following the attempted delivery. After this period, the package will be returned to us.
If the delay is due to an incorrect address or failure to pick up the package within the given timeframe, the reshipping cost will be at your expense.– Customized Hangers & Bridal RibbonsPersonalized products are custom-made and cannot be returned or refunded.We recommend taking your time when selecting your personalized item.– RefundsReplacement of defective or non-compliant products is the responsibility of HARPE. Refunds apply only to the product price and do not include shipping costs, for both domestic and international orders. Refunds will be processed within a maximum of 30 days from the confirmation of non-compliance by HARPE’s customer service. You will receive an email notification once HARPE has received your return.During sale periods or for items purchased in the "Outlet" or "Sale" sections of our website, refund policies remain the same: only the product price is refunded, excluding shipping fees.

THE RETURNS

- How to return an item
The return is made exclusively by post to the address indicated in the return slip on the site, go to My Account. The return costs are at your expense. The return form is a document to be printed and enclosed in the package that informs us of the refund, order number, exchange etc..It is not a Colissimo return voucher which allows you to send your package back free of charge. - Conditions for returning an item Items must be returned in their original packaging, with their label in perfect condition for resale. They must not have been worn, washed or damaged. The Customer has a period of fourteen (14) working days from the date of receipt of his order to return the Products ordered, without justification or penalty. You must imperatively attach to your package the return form to be completed and printed in your Customer Area > my account and then download the return request.  Returned items must be sent with signature upon delivery to the following address:
HARPE, 18 rue Chapon, 75003 ParisIn accordance with Article L. 221-23 of the Consumer Code, the Customer is responsible for returning the products until their receipt by HARPE. As a result, the brand cannot be held responsible in case of loss, theft, or damage to the package during transport. It is therefore recommended to choose a secure and insured shipping method.

PERSONALIZED PRODUCTS

- Personalized hangers and bridal ribbons: Customized products are made to measure, they are neither returned nor refunded. Therefore, we advise you to take the necessary time when choosing your item.- The refund
The replacement of the Product(s) is at HARPE's charge. Concerning the reimbursement of the Article(s), either the reimbursement of the order price (price of the Products and delivery fees for French countries and price of the Products and without delivery fees for foreign French countries) excluding the cost of returning the non-conforming Product at the level of the price list, is done at the latest within thirty (30) days from the date of sending the notification of the confirmation of the non-conformity by the HARPE website's customer service. We will send you an e-mail as soon as we receive the return of your package and Harpe has taken charge of it. During the periods of sales and for all items purchased on the "outlet" or "sales" of the Harpe website are reimbursed under the same conditions as the usual periods, that is to say the reimbursement of the price of the order without the delivery charges for foreign countries.

EXCHANGES

-Conditions for returning an item in case of exchange

Harpe-paris.com does not process direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.A prepaid Colissimo return label can be provided upon request (for France only) for exchanges. You can request this by emailing contact@harpe-paris.com.If you use a prepaid return label but do not reorder the same model in a different size, a €15 fee will be deducted from your refund.– Exchange Return Conditions
You have 14 days from receiving your order to return it free of charge for an exchange (for refund). Items must be returned in their original packaging and condition, along with the packing slip, which can be downloaded from "My Account".– Important Notes

- Free return labels are available only for orders within mainland France.

- Return shipping costs for international orders are the customer's responsibility.

- The return form (available in "My Account") must be included in your package.

- A return form is not a prepaid Colissimo return label; it simply provides refund details, the order number, and the reason for return.

For any further questions, feel free to contact us at contact@harpe-paris.com.

SECURE TRANSACTION

- Secure Payment

Harpe accepts payments by credit card: Carte Bleue, Visa, Mastercard and American Express. Harpe also accepts payment by Paypal. Payments by postal check, bank check, bank transfer or money order are not accepted. ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

Payment is 100% secure. The transactions carried out on www.harpe-paris.com are secured by the payment system of our partner CMCIC PAIEMENT. All information exchanged to process the payment is encrypted using SSL protocol. These data can neither be detected, nor intercepted, nor used by third parties. When you are asked to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identifiable by the address which then begins with https and a closed padlock or key at the bottom of your browser. For your security, CM-CIC verifies that the connection with your browser is secure before sending your financial data. CM-CIC is a technical service provider, and does not accept disputes relating to orders.

These must be settled directly with www.harpe-paris.com or your bank.- Bank payment refused, why? You have up to 3 payment attempts to pay for your order. If none of these attempts are successful, your payment will be refused and you will be redirected on our site to a screen informing you that your payment has been refused. Your payment may have been refused for various reasons: an error in the entry of your bank details, the amount of the order may exceed your financial reserves, etc. Please contact our customer service: contact@harpe-paris.com to find out the reasons for this and together we will find a solution to finalise your order. We remind you that ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.- No confirmation email following my order If payment by credit card has worked and you have not received an order confirmation email within 5 minutes, contact immediatelyment notre service client. La vérification bancaire prend parfois un peu plus doit être validée manuellement.

THE ORDERS

- The size chart

- Receive stock returns Harpe makes small collections. You wish to know the return of stocks for certain products? You just have to subscribe to the newsletter or to indicate the product and the size you want inside the product sheet of the article by clicking on "your size is unavailable? ».- Contact customer service To contact customer service, go to the home page of the site and go to the bottom of the page in the "Footer" and click on customer service. We will answer you as soon as possible.

ACCOUNT

- My password Forgot your password? Nothing serious, click on "forgotten password" when you log in to be redirected to the forgotten password form. An email will be sent to your mailbox with your new password and everything will be back to normal.

- Changing your contact details 

In accordance with the law "Informatique et Liberté" of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. The site has been declared to the Commission Nationale de l'Informatique et des Libertés - CNIL under the number 1351361. From your customer area "My account", you can change your personal details and modify your options for receiving our newsletter. You can still exercise these rights by sending us a letter by email to: contact@harpe-paris.com.

- My invoices 

To print your invoices, you have to go to your customer area "my account" and click on the history of your orders. Once your order is shipped, you can download your invoice in pdf format and print it there.

- Subscribe / Unsubscribe to the newsletter 

To subscribe to the newsletter, go to the top and bottom of each page of the site to the "Newsletter" section. All you have to do is fill in your e-mail address and validate. If you wish to unsubscribe to the newsletter, go to "my account" and at the level of personal information, check the box "I wish to unsubscribe to the newsletter" and ta-dam it's done!